Refund & Cancellation Policy

1. Advance payment

7Ps Digital Agency India Organization may require an agreed percentage of the total project value as an advance before starting a service or assigning a dedicated team. The applicable advance, taxes, milestones, deliverables and payment schedule will be stated in the quotation, proposal, invoice or signed project agreement.

2. When work starts

Work may begin, resources may be reserved and a team may be assigned after the required advance, approvals, access and project information are received. Internal planning, research, strategy, design exploration, production, meetings and third-party commitments may count as work started.

3. Cancellation window

A client must submit a written cancellation or refund request to connect@7ps.agency within two calendar days from the payment date. Email receipt is the official request time.

4. Refund assessment

7Ps will assess each request case by case. At its reasonable discretion and subject to the applicable agreement and law, 7Ps may approve no refund, a partial refund, or a full refund. The assessment may consider project-start activities, work completed, team members assigned or reserved, blocked capacity, committed resources, third-party costs, processing charges, taxes, approved deliverables and the project documents. The decision and approved amount will be communicated by email.

5. Non-refundable or partly refundable work

Advances for website design, brand design, creative design and other work involving dedicated people, research, concepts, production, asset purchases or reserved capacity may not be fully refundable once work or resources have been committed. This does not remove any non-excludable right under Indian law.

6. Timeline changes, client delay or breach

Any timeline is an estimate. 7Ps may require additional time because of technical glitches, bugs, outages, security issues, hosting or platform limitations, third-party delays, scope changes, unavailable approvals or materials, client delay, rework, unforeseen operational issues, force majeure or other reasons outside 7Ps Digital Agency’s reasonable control. We will communicate material delays and, where reasonably practicable, provide an updated estimate. Client delays or breach do not automatically create a refund right; amounts due will follow the project agreement and work and costs already incurred.

7. How refunds are paid

Approved refunds will normally be sent to the original payment method or another agreed method, subject to provider timelines and lawful deductions.

8. Consumer rights and disputes

This policy is subject to the Consumer Protection Act, 2019 and other applicable Indian law. Statutory rights that cannot lawfully be limited remain unaffected. Contact: connect@7ps.agency first so we can review the matter.

9. Policy changes

This policy may be updated for future projects. The accepted contract or proposal remains important and should be read with this policy.